About Us/Services

On Time Transport is a ground transportation service in White Plains, New York. We have been in business for almost 20 years, providing transportation to corporate and leisure travelers. Our premier service is accented by our promptness and reliability. All of our professional drivers wear proper attire and are courteous, polite and most of all, on time.

Reservations
Every time a client makes a reservation, the trip is entered into the computer with a reservation number. The reservationist reads back to the client the information that has been entered into the computer, along with the reservation number. The purpose of this, is to ensure the client all the information is correct. All trips are confirmed by email for accuracy.

Service
Each vehicle is washed, vacuumed and fully gassed up before picking up any passenger. The driver is properly dressed with a dress shirt and tie. All of our drivers are polite, courteous and helpful with passengers' luggage.

Quality Controls
When picking up passengers at the airport, each and every trip is checked through our computerized flight tracking systems, which enables us to track a flight within 5 minutes of its arrival time.

Driver Check-In Policy
Every one of our drivers has to check in 1 hour or 2 hours before actually picking up a client. This is to ensure that the driver will be on time for the trip.

So, when looking for a luxury car service, remember On Time Transport at 1-914-946-7250, 1-800-776-6846, or 1-800-776-6846 or 1-800-77-ONTIME.

Policy & Procedure

• Tolls are no charge.
• Additional passengers at same stop, no charge.
• Waiting time for arriving flights, the first 45 minutes are no charge. After 45 minutes, there is an extra $15.00 charge for remainder of hour, and $25.00 for every 30 minutes there after or part of the hour.
• $10.00 surcharge will be applied to any international arrival.  This will include one hour free waiting time.
• For all arriving flights, meet your driver in the Baggage Claim Area. Please do not leave the airport before calling the office for assistance. The number is 1-800-776-6846.
• $5.00 surcharge will be applied to any trip between 5:00 a.m. - 5:59 a.m.
• $20.00 surcharge will be applied to any trip before 5 A.M. or after 12 A.M. and certain holidays.
• **$10.00 additional charge below 42nd street.
• All rates do not include a driver gratuity, which is normally 20%.
• All major credit cards accepted.
• Any reservation changes must be called into our office. There will be a full charge if the driver is on location when the trip is canceled. Late cancellation fee is $50.00 plus a service fee if notice is given less than 2 hours prior to pickup time.
• All online reservations must be confirmed. If you do not receive an email confirmation with 24 hours please call 1-800-776-6846 for confirmation.
• A $10.00 service charge will be added to all trips.
• Rates are subject to change without notice.
• On Time Transport is not liable for circumstances beyond our control. This would include (not not be limited to) weather, breakdowns or road conditions. We also assume no responsibility for lost or damaged baggage, personal belongings or items left in the vehicle.